SEBI has commenced processing of investor complaints in a centralized web based complaints redress system ‘SCORES’ vide it's circular dated August 2, 2011.  The salient features of this system are:

• Centralized database of all complaints.

• Online movement of complaints to the concerned intermediaries

• Online upload of Action  Taken Reports (ATRs) by the concerned entities, and

• Online viewing by investors of  action on the complaints and its current status.

Accordingly, henceforth all complaints shall be forwarded electronically through SCORES only.  You are hereby directed to view the pending complaints at  http://scores.gov.in/admin and submit the ATR along with supporting documents electronically in SCORES.  Please note that updation of action taken would not be possible with physical ATRs.

Hence, submission of physical ATR will not be accepted for complaints lodged in SCORES

Read the circular

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