LIC services millions of policyholders and has great service standards. However you may have a problem with some service issues and your advisor agent is not able to help. So you may like to approach LIC for complaint redressal. Surprisingly this list does not mention LIC's email id while it gives the email of all other companies.

So here's the contact numbers and email ids of all the designated staff that looks after grievance redressal. They have been designated by LIC for complaint redressal.

At the branch level: The Sr/Branch manager  Click here for the list

At the divisional level: Manager, CRM  Click here for the list

At the zonal level: The Regional Manager CRM  Click here for the list

At the Central level: The Executive Director CRM/Chief(CRM)  Click here for the list

ou may also like to read about how to solve your Banking problems here. And about how to file an insurance claim here andhow to solve your insurance problems.

Policyholders can personally contact these designated Officials and seek redressal of their grievances.

The respective Grievance Redressal Officers are available at their Offices for personal interviews with the customers on all Mondays between 2.30 p.m. to 4.30 p.m., except on holidays without prior appointment.

Customers can meet the Grievance Redressal Officers on other days also with prior appointment.
The names of the Grievance Redressal Officers are displayed in the respective Offices and are periodically published in the local newspapers.

II) Claims Review Committee:
The Corporation settles a large number of Death Claims every year. Only in case of fraudulent suppression of material information is the liability repudiated. This is to ensure that claims are not paid to fraudulent persons of the cost of honest policyholders. The number of Death Claims repudiated is, however, very small.

Even in these cases, an opportunity is given to the claimant to make a representation for consideration by the Review Committees of the Zonal office and the Central Office. As a result of such review, depending on the merits of each case, appropriate decisions are taken. The Claims Review Committees of the Central and Zonal Offices have among their Members, a retired High Court/District Court Judge. This has helped providing transparency and confidence in our operations and has resulted in greater satisfaction among claimants, policyholders and public.

III) Policyholder Councils And Zonal Advisory Boards:
In all the 109 Divisional Centres, Policyholders' Councils have been established. Three policyholders of the area represent the interest of the policyholders and interact with the Divisional Management on consumer concerns. Similarly, at all the seven Zonal Centres, Zonal Advisory Boards are functioning.

V) Citizens' Charter:
LIC has adopted a Citizens Charter through which it reiterates its commitments to the customers and the standards for general procedures, the standards for policy servicing, the standards for easy access to information for customers and the standards for fairness in dealing with the customers have been laid down.

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