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Written by The RupeeManager Team
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Saturday, 10 December 2011 10:34 |
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Despite the Banks having a complaints redressal machinery, Banking Ombudsman and RBI get over 60000 complaints. But it is also true that almost 50% of the complaints are invalid and are beyond the purview of the Banking Ombudsman. Let us put down the baby steps that we need to do if we have a grievance:
1. First lodge a complaint to the Bank concerned in writing. Banks have a specific complaint register and they have meetings where a customer can walk in and register a complaint. Ask for a receipt.
2. Please keep details of the official receiving the complaint.
3. If the Bank does not respond within 30 days, lodge a complaint with the Ombudsman. Complaints pending at other judicial forums will not be entertained by the BO. You don’t need to pay any fee to the Banking Ombudsman.
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Last Updated on Saturday, 31 December 2011 12:00 |
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Read more... [How to get your Banking Problems Solved by Ombudsman]
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